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Visitors Guideline

General Rules

General Rules

  • Admission and billing section functions 24×7.

  • Outside medicines and foods are not allowed within hospital premises.

Billing

Billing

  • Bed charges are calculated as per 24-hour basis from the time of admission.

  • Beds are subject to availability. (No advance bed booking).

  • Room/Ward bed tariffs include charges for patient’s diet.

  • Please contact the billing department for provisional bill on daily basis.

  • Only cash/credit or debit cards/DD/Wire Transfer are accepted.

  • As per Government regulations, cash receipts of up to ₹1.99 lakh is allowed, balance amount can be paid in Card/DD/NEFT/RTGS

  • All refunds above Rs. 8,000 will be processed by online modes of payment.

  • Please carry all the money receipts at the time of discharge.

Admission Checklist

Please carry the following for admission :
  • Photocopy of photo ID card and address proof.

  • Advance booking receipt, if any.

  • Admission advice by the consultant.

  • Relevant medical reports and prescriptions.

  • Cut the nails & remove nail polish before admission

Admission Checklist

Visiting Hours

ILS Hospitals, Saltlake

ITU

06:00 PM to 07:00 PM

3rd Floor (Including Nursery & NICU): 10:00 AM to 11:00 AM & 06:00 PM to 07:00 PM
7th, 5th , 4th, Floors: 10:00 AM to 11:00 AM & 04:30 PM to 05:30 PM

ILS Hospitals, Dumdum

ITU

12:00 PM to 01:00 PM

HDU/CCU : 04:00 PM to 05:00 PM
General: 04:00 PM to 06:00 PM

ILS Hospitals, Raipur

Ward

11:00 AM to 01:00 PM, 05:00 PM to 07:00 PM

ICU : 12:00 PM to 01:00 PM, 06:00 PM to 07:00 PM

ILS Hospitals, Agartala

NICU / PICU / SICU / CCU / MICU

05:00 PM to 06:00 PM

Paediatric Ward: 09:00 AM to 10:00 AM & 05:00 PM to 07:00 PM
General Ward: 09:00 AM to 10:00 AM & 05:00 PM to 07:00 PM
HDU: 09:00 AM to 10:00 AM & 05:00 PM to 06:00 PM
Suite: For visitors: 09:00 AM to 07:00 PM
Single Deluxe: For visitors: 09:00 AM to 07:00 PM
Single Cabin: For visitors: 09:00 AM to 07:00 PM
Twin Sharing: 09:00 AM to 10:00 AM & 05:00 PM to 07:00 PM

Ward/Twin Sharing/Single Room/Single Deluxe/Suite

5pm – 7pm

(Only two persons at a time are allowed during visiting hours)

ITU / ICU / CCU / NICU / HDU / PICU / SICU / MICU

5pm – 6pm

(Only two persons at a time are allowed during visiting hours)
  • Patients’ relative in single occupancy & overnight attendants must keep their green passes all time.

  • Kindly surrender the visitor passes to ward nurses at the time of discharge.

  • Hospital is strictly a “No smoking zone”.

  • Please do not tip any staff member.

  • Please do not leave any belongings & valuables with the patient, hospital is not responsible for the same.

  • We provide filtered drinking water. Packaged drinking water is available on chargeable basis.

  • No movement will be allowed between 10pm – 5am for attendants.

  • Children are strictly not allowed.

  • Flowers and gifts are not allowed inside hospital

  • Please coordinate with the IP coordinator for any query/clarification.

  • Patient meals are served as per instruction of the doctor and dietician.

  • Personal attendant for the patient is available on request to IP floor coordinator within 4 pm, payment to be made separately

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